Communication in English with Patients and Caregivers
Đây là chương trình huấn luyện giao tiếp bằng tiếng Anh với người bệnh do bác sĩ Trần Quang Hưng cùng cộng sự, phối hợp cùng Tổng lãnh sự quán Hoa Kỳ tại TPHCM tổ chức.
V1. How to build rapport quickly with patients
EXERCISE: Fill in the blanks [1]
V2. Greeting patients
EXERCISE: Fill the the blanks [2]
V3. Small talk before big talk
W1 - Stock phrases
EXERCISE: Fill in the blanks [3]
TIPS
V4. Patient-centered approach
V5. The need of agenda setting
V6. How to set agenda the right way?
EXERCISE
W2 - Stock phrases
FURTHER QUESTION
TIPS: What to say when...
V7. Types of questions: Open- vs Closed-ended questions
EXERCISE [1]
V8. History of present illness
EXERCISE [2]
EXERCISE [3]
V9. Syntax for describing symptoms
EXERCISE [4]
W3-6. Stock phrases
Cough checklist
Vomit checklist
V10. Medical lay terms
EXERCISE [1]
V11. Ideas, Concerns, Expectations (ICE)
EXERCISE [2]
V12. How to respond to patients' emotion
EXERCISE [3]
W3-6. Stock phrases
Some more PEARLS phrases
V13. How to turn an interrogation into an interview
V14. Signposting
EXERCISE
W3-6. Stock phrases
V15. Past medical history
EXERCISE [1]
EXERCISE [2]
V16. Significant PMH in different specialties
EXERCISE [3]
W3-6. Stock phrases